Umbra Packaging S.r.l stands out for its customer support service, carried out by a dedicated team of skilled technicians who are available 24/7. Service is guaranteed by technicians who are perfectly able to deal with concerns worldwide in the native language of the country the support request is from.
The request for support is received by our switchboard operators and relayed, in a matter of seconds, to the first operator of the dedicated team who is available for remote connection with all Umbra Packaging branded machines or, alternatively, it is sent by e-mail and immediately dealt with by the operators in order to provide the fastest possible follow-up.
Umbra Packaging has a team of skilled technicians in charge of providing service activities directly at the customer’s production facility where the UP branded machines are installed. The specialised team consists of a large number of technicians who can meet multiple, simultaneous requests for support on the spot. A distinctive feature of the service offered by Umbra Packaging, in addition to the high technical skills of the staff in charge, is the response time with respect to the request; this is less than 24 hours and therefore implies the ability to respond to requests for support from overseas in less than one working day. With a view to ensuring an even faster service and due to the high number of customers in South America, Umbra Packaging Brazil was inaugurated, a Brazilian subsidiary with several skilled technicians trained in Italy, as well as a spare parts warehouse that can quickly meet customer needs.
Our company, which has always been sensitive to customer needs, perseveres in research and development, in order to be able to propose a superior product in terms of efficiency and technological content.
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